Terms of Purchase
Terms of Purchase
Last Updated: September 14, 2026
At Adecorky, we strive to make every purchase secure, simple, and dependable. These Terms of Purchase describe the conditions that apply to orders, payments, shipping, cancellations, and other matters associated with purchases made through our website.
By placing an order with Adecorky, you agree to these Terms of Purchase together with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies available on our website.
1. Currency
All purchases completed through Adecorky are processed in United States Dollars (USD).
Unless clearly stated otherwise, prices displayed on our website, during checkout, and in order confirmation messages are shown in USD.
If your bank account or selected payment method uses another currency, your bank or payment provider may apply exchange rates, foreign transaction fees, or other related charges. Adecorky is not responsible for fees charged by your bank, card issuer, PayPal, or any other payment service provider.
2. Accepted Payment Methods
We provide several secure and convenient payment methods to help you complete your purchase.
Available payment options may include:
-
PayPal
-
Major credit cards
-
Major debit cards
-
Apple Pay
-
Google Pay
-
Other payment methods shown at checkout
The payment methods available to you may vary depending on your location, device, and payment provider.
All payments are subject to authorization and approval by the applicable payment service provider.
3. Pricing
We take reasonable steps to ensure that prices displayed for our pet supplies, accessories, and other products are accurate.
Product prices may be changed at any time without advance notice. However, once your order has been successfully submitted and accepted, the price shown in your order confirmation will apply to that purchase.
Promotional offers, discount codes, and special pricing may be subject to separate terms and may not be combined unless we specifically allow otherwise.
4. Taxes, Duties & Additional Charges
Applicable taxes may be calculated during checkout based on your shipping destination and relevant legal requirements.
For international orders, customs authorities may impose import duties, taxes, brokerage fees, or other charges.
Unless clearly stated otherwise at checkout, these additional costs are the responsibility of the customer.
5. Order Placement
By placing an order, you confirm that:
-
The information you provide is complete and accurate
-
You are authorized to use the selected payment method
-
Your billing and shipping information is correct
-
You agree to pay the total amount displayed at checkout
After your order is submitted, we may send an order confirmation to the email address you provided.
Receiving an order confirmation does not necessarily mean that your order has been finally accepted or shipped.
6. Order Acceptance
Adecorky reserves the right to accept, decline, restrict, or cancel an order when reasonably necessary.
This may occur for reasons including:
-
Product unavailability
-
Incorrect product information or pricing
-
Payment authorization issues
-
Suspected fraudulent or unauthorized activity
-
Incorrect customer, billing, or shipping information
-
Orders that do not comply with our policies
If an order is canceled after payment has already been collected, the applicable amount will be refunded to the original payment method.
7. Payment Authorization
Your chosen payment method may be authorized or charged when your order is placed.
If payment is declined, reversed, or cannot otherwise be completed, we may be unable to process or fulfill your purchase.
Adecorky is not responsible for delays caused by banks, financial institutions, payment providers, or incorrect payment information supplied by the customer.
8. Pet Products, Sizing & Suitability Information
Certain pet products and accessories offered by Adecorky may be available in different sizes, dimensions, colors, materials, designs, or styles.
Customers should carefully review product descriptions, sizing details, measurements, material information, care instructions, and other specifications before completing a purchase or allowing a pet to use the item.
Some pet products or accessories may require particular sizing, fitting, handling, supervision, or care considerations.
Customers are responsible for determining whether the selected size, style, dimensions, and product specifications are suitable for their pet and intended use.
9. Product Care
We recommend following all cleaning, washing, storage, maintenance, handling, and usage instructions provided for each pet product or accessory.
Products should only be used, fitted, handled, cleaned, stored, and maintained in accordance with their intended purpose.
Pet products that require specific cleaning methods, storage conditions, moisture protection, supervision, or other care procedures should be maintained according to the applicable product instructions.
10. Order Changes & Cancellations
We begin processing orders as soon as reasonably possible after they are received.
If you need to modify or cancel an order, please contact us at:
Please submit any cancellation or modification request as soon as possible after placing your order.
We cannot guarantee that an order can be changed or canceled once processing or fulfillment has started.
Orders that have already shipped generally cannot be canceled and may instead need to be returned after delivery in accordance with our Return & Refund Policy.
11. Shipping
All purchases are shipped in accordance with our Shipping Policy.
Processing and delivery times may vary due to product availability, shipping destination, carrier operations, customs procedures, or other circumstances beyond our reasonable control.
Any shipping or delivery timeframe provided is an estimate only and is not guaranteed.
12. Order Tracking
Once tracking information becomes available, it will generally be sent to the email address associated with your order.
Please note that tracking details may require additional time to activate or update after a shipping label has been created.
13. Returns & Refunds
Eligible purchases are covered by our 30-day return policy.
All returns must meet the eligibility requirements and conditions described in our Return & Refund Policy.
After an eligible returned product has been received and inspected, approved refunds will generally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.
14. Optional Checkout Services
Adecorky may offer optional checkout services including Shipping Protection or Tipping.
These services are completely voluntary and are not required to complete a purchase.
They will only be added to your order when you actively select them during checkout.
For further information, please review our Shipping Protection & Tipping Policy.
15. Product Availability
All pet supplies, accessories, and other products are offered subject to availability.
We may limit quantities, discontinue products, or change product availability at any time without prior notice.
If an item becomes unavailable after your order has been submitted, we may contact you regarding available alternatives or provide a refund for the unavailable product.
16. Product Information
We take reasonable steps to present product descriptions, images, specifications, colors, materials, dimensions, sizes, finishes, and other relevant details as accurately as possible.
However, the actual appearance of a product may vary slightly due to lighting, photography, screen settings, production variations, material characteristics, or similar factors.
Minor variations that do not materially affect the normal use or functionality of a product may not be considered defects.
17. Fraud Prevention
To help protect our customers and our business, we may review orders and transactions for signs of fraudulent or unauthorized activity.
In certain circumstances, we may request additional information before an order is fulfilled.
Orders that cannot be reasonably verified may be delayed or canceled.
18. Chargebacks & Payment Disputes
If you experience an issue related to your purchase, please contact us first at:
We will make reasonable efforts to resolve legitimate concerns involving orders, payments, shipping, returns, or refunds directly with you.
Initiating a chargeback while a refund request or customer support matter is already being reviewed or processed may result in additional delays.
Nothing in this section limits any rights available to you under applicable law or through your payment provider.
19. Limitation of Purchase
Products purchased through Adecorky are primarily intended for personal or household pet use unless we expressly state otherwise.
We reserve the right to restrict or cancel quantities that reasonably appear to have been ordered for unauthorized resale, commercial redistribution, fraudulent activity, or other improper purposes.
20. Changes to These Terms
We may update these Terms of Purchase from time to time to reflect changes in our business operations, payment methods, policies, legal requirements, or services.
The latest version will be posted on our website together with the applicable updated effective date.
21. Contact Us
If you have questions about an order, payment, purchase, or these Terms of Purchase, please contact us:
Email: support@adecorky.com
Phone: +1(501) 403-4959
Website: https://adecorky.com
Company: EDUHARBOUR HONG KONG LIMITED
Address: RM G01, UNIT 18, 12/F, NEW CITY CENTRE, NO.2 LEI YUE MUN ROAD, KWUN TONG, HONG KONG