Shipping policy

The Adecorky Promise

At Adecorky, we believe a trustworthy shopping experience begins with reliable service and careful attention to every order.
From the moment your purchase is confirmed until it arrives at your address, each order is handled with care.
To help reduce unnecessary waste while keeping prices reasonable, many of our pet supplies and accessories are fulfilled through trusted global distribution partners experienced in handling pet products. This allows us to offer practical, thoughtfully selected items while maintaining efficient order fulfillment.

1. Order Processing & Shipping Fee

Before an order leaves our fulfillment network, it is reviewed to help confirm that it meets our quality expectations.

  • Processing Time: 1–3 business days

  • Shipping Fee: FREE Standard Shipping on all orders over $59.00.
    Orders below $59.00 are charged a flat worldwide shipping fee of $5.99.

Please Note:
During busy shopping periods, including holidays and promotional events, processing may take up to 5 business days.

2. Estimated Delivery Times

Because some Adecorky pet supplies and accessories may be shipped from our global partner facilities, estimated delivery times can vary slightly depending on the destination.

Region Estimated Delivery Time
United States 8–15 Business Days
Canada / UK / Australia 11–16 Business Days
Rest of World 13–18 Business Days

Thank you for your patience while your Adecorky order is on its way to you.

3. Order Tracking

Once your package has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking Updates:
Please allow approximately 1–3 business days for tracking information to appear after the shipping label has been created. If your tracking page does not immediately show movement, this does not necessarily mean that your package is no longer in transit.

4. Customs, Duties & Taxes

International orders are shipped DDU (Delivered Duty Unpaid).
This means:

  • Any customs duties, import taxes, or additional charges imposed by local authorities are the responsibility of the customer.

  • Adecorky is not responsible for delays caused by customs inspections or clearance procedures.

  • Customs charges are uncommon for many pet supplies and accessories, but applicable regulations and fees may vary by country.

5. Order Changes & Cancellations

We begin preparing orders shortly after they are submitted.
If you need to update your shipping address or request cancellation of an order, please contact us at:
support@adecorky.com
within 12 hours of placing your order.
Once processing has begun, we may no longer be able to modify or cancel the shipment.

6. Lost or Damaged Packages

Your satisfaction matters to us.
Damaged Items
If your order arrives damaged:

  • Please provide clear photos within 72 hours of delivery.

  • We will arrange a free replacement as soon as reasonably possible.

Lost or Stolen Packages
Adecorky is not responsible for packages reported as lost or stolen after carrier tracking confirms the shipment as “Delivered.”
If tracking shows that delivery has been completed but you are unable to locate your package, please:

  1. Check with neighbors or other members of your household.

  2. Contact the shipping carrier promptly and submit a claim.

We are happy to provide any available tracking information needed to support your claim, but refunds cannot be issued for orders that the carrier confirms were successfully delivered to the shipping address provided with the order.
If you have any questions regarding shipping, please contact us at
support@adecorky.com